The Complaints and Suggestions Department at the Ministry of Interior’s Strategy and Performance Development General Directorate recently organized a training workshop on the complaints and proposals system in the civil defense sector. The workshop, which was held at the Abu Dhabi Police Officers Club, aims to improve the quality of services and develop performance in the sector.
Captain Yasser Al Rai Al Shamesi, Chief of the Complaints Section at the Complaints and Suggestions Department, noted that the department is implementing the e-complaints and suggestions system portal for the UAE Government’s in coordination with the Council of Ministers’ General Secretariat.
“Pursuant to the ministerial resolution No. 319 for the year 2011, on establishing a unified mechanism to receive customer complaints and views at the Ministry of Interior through an electronic channel on the website www.fms.ae; the site was linked to the web pages of the MoI’s various sectors and units across the country. This measure aims to collect complaints, proposals and feedback from customers, in line with the police leadership’s vision and instructions to communicate with the public, gain their confidence, and encourage them to engage in enhancing the security and safety process in the State,” said Captain Al Shamesi.
For her part, First Lt. Fatima Ghanem Al Shamesi, Chief of the Proposals Section at the Complaints and Suggestions Department, reviewed a number of issues namely; the proposals, creativity, and innovation methodology; proposals’ status and classification details; performance indicators; and proposals assessment. She also tackled the impact of implementing proposals and honoring proposals’ submitters on upgrading the performance standards in the Civil Defense Sector. Additionally, she highlighted the most important observations of the previous assessment and honoring stage (2012).
At the end of the workshop, participants agreed on a number of recommendations notably; implementing the approved mechanism to assess each stage; activating the “Proposal of the Year” award category as part of the Commander-in-Chief Award and the “Concerned Entities” award (customers, partners, suppliers, and community members); and finally, respecting the specified time limit to respond to proposals and communicate with their submitters.
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Photo Caption:
Photo1: Workshop on the complaints and proposals system at the Civil Defense Sector
The Arabic-language text of this announcement is the official, authoritative version. Translations are provided as an accommodation only, and should be cross-referenced with the Arabic-language text, which is the only version of the text intended to have legal effect.
Contacts
The UAE Minister of Interior's General Secretariat, Tactical Affairs and Security Media Department
Abu Dhabi Police GHQ - Security Media
Chris Cron +971-(0)-50-987-1317
E-mail: cron.media@hotmail.com
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