Creates 100% Emiratization at the Al–Alin centre
ABU DHABI, United Arab Emirates - Tuesday, April 8th 2014 [ME NewsWire]
(BUSINESS
WIRE) Abu Dhabi Systems and Information Centre recently launched the
Abu Dhabi Government contact center helpline 800555 in association with
Serco. The highlight of this centre is a 100% Emirati workforce - a
significant milestone in the Emiratization policies adopted by the Abu
Dhabi Government. The Abu Dhabi Systems & Information Centre (ADSIC)
was formed by the Abu Dhabi Government and its mission is to enable the
modernization of government services through Information Technology,
using multiple channels of delivery. It envisions a high-performance
government delivering world-class services to its citizens.
Serco,
the international services company, today commenced delivery at the
Al-Ain facility, the second largest city in the Emirate of Abu Dhabi
specially created for ADSIC. The deal is to initially provide citizen
contact and issue resolution management in the public services realm.
Susir
Kumar, Chief Executive, Serco Global Services said, “This is an
important development for us as we will now be able to offer our world
class services to the people of Abu Dhabi. It’s a great opportunity to
showcase our innovative and customer centric approach and honour the
faith shown by the Government of Abu Dhabi in us. Serco brings forth
substantial expertise in the transformation of customer contact
services, operational excellence and cost efficiency whilst maintaining
the highest levels of customer service.”
H.E. Rashed Lahej Al
Mansoori, ADSIC’s Director General expressed his gratitude to Serco and
Abu Dhabi Tawteen Council for their efforts and support which came in
line with the vision and strategies of Abu Dhabi Systems &
Information Centre focusing on providing electronic communication
channels between various government entities to facilitate the exchange
of government data through an integrated electronic infrastructure, and
the provision of a safe and secure government platform to enable
government entities from providing high-quality services.
Bhupender
Singh, Chief Executive AMEA & U.K, Serco Global Services commented
that, “We are delighted as a Private sector company to be able to reach
the target of 100% emiratization of the contact centre in line with the
vision of the Abu Dhabi Government.” He further added, “I would also
like to thank the Abu Dhabi Tawteen Council for sharing an integrated
database of resumes which helped us in hiring qualified nationals.”
Contacts
Serco Global Services
Naini Roy Choudhury
Naini.Choudhury@serco.com
Permalink: http://www.me-newswire.net/news/10604/en
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